My roommate and I were nervous about finding a decent, affordable place in NYC. We did not understand the market and had heard horror stories about deceitful agents that worked against the customer. Our agent, Bri Coughlan, immediately put us at ease. She initiated contact early on in the process to understand our needs, budget and apartment guidelines. She was always easy to reach and had great apartments lined up for our visit. We ended the day by signing our lease, and Bri was more than helpful in navigating us through all the paperwork. I would recommend Bri and Next Step to anyone moving to NYC.